Building customer partnerships
When a Dealer approaches us with a material handling challenge for their end-customer, we treat it with the utmost confidence from pre-sale to delivery. Our reputation is our biggest strength and we regard these values of transparency and integrity as vital to our business.
As a market leader of bespoke electric material handling solutions, we are trusted by a network of forklift dealerships and their clients. Our reputation across the Dealer network is founded on product quality, transparent service and business integrity.
Our Dealer network throughout the UK is ever-expanding. Contact sales@robutrucks.co.uk if you have a material handling requirement.
Our process from enquiry to delivery
Stage 1
New customer enquiry and rules of engagement agreed
Stage 2
Specification, requirements and objectives discussed with the customer and a draft outline agreed
Stage 3
Site survey to validate the application, environment and operational processes
Stage 4
Quotation produced within 3 working days. Highly complex solutions may take longer
Stage 5
Review of proposed solution within the customer
Stage 6
Amendment of Roburtrucks solutions and quotation if necessary
Stage 7
Approval of customer quotation and site survey
Stage 8
Process of final order and confirmation of estimated delivery date
Stage 9
Build update provided to the customer during manufacture
Stage 10
Pre-delivery inspection (PDI) completed
Stage 11
Delivery or collection arranged
Stage 12
Follow up with the customer to ensure customer satisfaction
